Frequently Asked Questions
Product Support Questions
Are the wipes usable for dogs and cats?
Yes, they are suitable for both dogs and cats. We recommend cleaning their teeth and ears daily to prevent bacteria.
How should i store the jar with the wipes?
Store the wipes at room temperature, in a dry place, away from direct sunlight. Keep the lid tightly closed to prevent the wipes from drying out and to maintain their effectiveness.
Do Rocky's Tail products expire?
Yes, every product comes with an expiration date located on the bottom of the jar.
What is the best way to apply Rocky's Tail products to my pet?
Please refer to the directions for use on the jar or check the product page on our website. If you have any further questions, feel free to contact us via email ‘’info@rockystail.com’’
Can I clean my pet's teeth or ear more than once a day?
Yes, you definitely can. You can clean your pet's teeth after each meal if desired, while cleaning the ears once a day is enough.
Return & Exchange Policy
What are the return guidelines for products from Rocky's Tail?
Visit our Return Policy for all the information you need. If you have any questions, feel free to contact us at info@rockystail.com
Subscription
How can i cancel my subscription?
Go to 'Manage Subscription' to log in and cancel your subscription.
How can i pause my subscription?
Go to 'Manage Subscription' to log in and pause your subscription.
How can I modify my subscription?
You can adjust the frequency and quantity of products in your subscription. Simply click on 'Subscriptions' to view all the products you’re subscribed to.
To pause a subscription, click 'Manage Subscription' on the desired product.
The first option you'll see is the 'Charge Date.' Clicking on it will open a calendar where you can select your next charge and shipping date.
The second option is 'Delivery Schedule.' Clicking on it will open a tab with three options: Days, Weeks, and Months. The first tab lets you choose the number of units, and once you select a time frame, that will determine your next delivery
schedule.
Where can I update my payment details and billing address?
Log into your account and select 'Payment Methods' to access your information. By clicking 'Edit,' you can update your billing address and card details in the side tab.
Where can I update my shipping address?
Log into your account and click on 'Shipping Addresses' to view all addresses associated with your profile. To update an address, click 'Edit Shipping Address' below the address you want to change. A side tab will appear, allowing you to make the necessary updates. Once done, click 'Save.
Shipping Information
How can I update my shipping address?
Log into your account and navigate to 'Shipping Addresses.' This will display all the addresses linked to your profile. To update an address, click 'Edit Shipping Address' below the address you wish to change. A side tab will appear where you can make the necessary edits, then click 'Save' to confirm the update.
Is there a delivery fee?
Yes, for orders under $50, whether discounted or not. The delivery fee may vary depending on your location.
How long will it take for my order to arrive?
Orders with standard shipping typically arrive within 3-7 business days.
Where do you ship?
Currently only in the U.S.A